Privacy Policy

1. Introduction

Dzekralvu AI ("we," "us," or "our") is committed to protecting the privacy of visitors to our website and users of our platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described here, please do not use our website or services.

2. Information We Collect

We may collect and process the following categories of information:

• Contact details — such as your name, email address, and phone number, when you submit an inquiry or request through our forms.
• Account information — details you provide when registering to use our platform, including login credentials and preferences.
• Technical data — IP address, browser type, device information, and usage patterns collected automatically through cookies and similar technologies.
• Communications — records of correspondence if you contact us for support or general inquiries.

We do not knowingly collect information from individuals under the age of 18.

3. How We Use Your Information

We use the information we collect for purposes including:

• Providing, operating, and maintaining our website and services.
• Responding to inquiries, support requests, and other communications.
• Improving and personalising the functionality and content of our platform.
• Sending administrative information, updates, and, where consented to, marketing communications.
• Monitoring usage to detect, prevent, and address technical issues or fraudulent activity.
• Complying with applicable legal and regulatory obligations.

4. Legal Basis for Processing

Where applicable data protection law requires it, we rely on one or more of the following legal bases to process your personal data: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving our services, and compliance with legal obligations.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Sharing and Disclosure of Information

We do not sell your personal information. We may share information with:

• Service providers who perform functions on our behalf, such as hosting, analytics, and customer support tools.
• Professional advisors, including legal, financial, and other consultants where necessary.
• Regulatory or law enforcement authorities, where required by applicable law or to protect our legal rights.
• Business transfer scenarios, such as a merger, acquisition, or sale of assets, where personal data may be part of the transferred assets.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymise it.

8. Data Security

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If you access our services from outside the country in which our servers or service providers are located, your information may be transferred across international borders. Where such transfers occur, we take steps intended to ensure that appropriate safeguards are in place, consistent with applicable law.

10. Your Rights

Depending on your jurisdiction, you may have rights in relation to your personal data, including the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to certain exceptions.
• Object to or restrict certain types of processing.
• Request portability of your data where technically feasible.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details provided on our Contact page.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via the details listed on our Contact page.